wheelchair users

A wheelchair user’s cruise experience

by Gilbert Tan

It was a multiple stop cruise in Asian ports. Knowing the ‘Mariner of the Seas’ docks at the Marina Bay Cruise Centre was a bonus in convenience. Though I love travel, taking an aircraft is a major logistical challenge. Now with the MRT running to Marina South Pier station, transit is economically easy though there is still a 20-minute stroll to board the ship.

Cruising removes the need for sourcing accessible accommodation, a big bugbear for wheelchair users. Steps in the way, lifts that are too small, and doorways my wheelchair cannot squeeze through are not on the worry list. I must qualify that there are areas that non-ambulant persons with disabilities (PWDs) cannot go to such as the top deck. In my opinion, seating arrangements for PWDs in theatres on certain cruise ships are not catered to on Asian run cruise lines.

The food available on board is mind-boggling, hence the concern is over-eating rather than the meal hunting (which is an adventure in itself) needed on land excursions. People have often queried what are the things to do sailing out at sea. Well most of the time is spent drinking and dining and er… sleeping.

Then there are shows ranging from magic performances, samba dances, circus acts, ice skating extravaganzas, music from jazz to big bands to pop, K-pop to one of a kind ‘hypnotise the audience’ displays and imitating celebrities by an incredibly talented transvestite are the possibles in the itinerary each evening. More mundane dos are karaoke, towel origami, shopping, fruit art, swimming, rock-climbing, mini-golf, Jacuzzi soaking, sunbathing, read books, myriad games and the list continues.

Of course there are those that are payable if you got the cash such as arcade games, spas and massages, specialty restaurants, on board tours and pre planned shore trips, topless revues and the ubiquitous casino. The gaming area is where passengers really pay.

The ride to Marina Bay station was smooth. Disembarking and waiting for the allocated train to Marina South Pier station took more than ten minutes. The walkway to the terminal was mostly sheltered. Clearing customs proved to be similar to the experience at airports. Both people and luggage have to go through metal detectors (there was a quick body check for me), followed by passport screening and then one can proceed to the ship.

A slight kerb in between doorways

A slight kerb in between doorways

Having booked and paid online for the disabled accessible lodging, a cruise personnel scanned and allotted a type of credit card to each passenger as a system to pay for purchases on the sail. All along, the gangway was accessible except for a few bumps at joints in the corridor. We had hand carried bags while the heavier luggage was checked in and delivered outside our cabin door a while later. After a quick unpacking of sparing essentials, we were off to the cafeteria style eating. As usual, there was an overwhelming array of choices including the beverages.

A view of the washroom

Wheelchair-friendly toilet

The first evening on a cruise is the safety drill much like the video at the start of a plane flight. For this instance, knowing the place to head to in case of emergency is vital. Still, nonchalant folks taking the precautions lightly are commonplace. Dinner is offered in two time slots as it switches between two theatre show times for an interchangeable option.

Ports of call can be in a situation where it needs tendering. That means transferring to a boat to go on land, which takes the shore outing out of my list. The various destinations are Port Klang, Penang, Langkawi, Phuket(overnight) and back to Singapore. The only place my motorised wheelchair can get down was Penang. I could go down to the pier in Port Klang but there is not much to do there and transport to town was not available for my needs. The Penang port is a short walk to the city and has streets of shops and stalls.

At Langkawi, a very steep ramp discouraged me from taking the considerable risk to get to a sole souvenir shop at the ferry terminal. Phuket was only by tender. It may seem a waste not to be able to go on land but there are benefits. When a majority of passengers goes on shore, the whole ship seems deserted. Restaurant staff cater to your whims and other venues evoke the feeling of exclusivity accorded to celebrities and VVIPs. The swimming pools and jacuzzis are not crowded out, and leisure strolls hand in hand with your loved one is a most satisfying activity.

One has full awareness that such moments in time like this are the stuff dreams are made of. It is after all, a vacation away from the stresses of city living and materialistic pursuits of Singapore society.

TIP: This ship has room service during the day and food is allowed in the cabin, which is much-appreciated for a PWD. Breakfast in bed is a luxury as it shortens sitting periods and delays the tiredness of a long day.

Gilbert Tan is a member of the Disabled People’s Association. He is a writer and an artist who actively participates in community work. His works can be found on his website: http://www.gilberttan.com. He has recently published a book called, ‘Hospitales: theatre of another kind’ that recounts his 11 month-long hospital stay. 

Cruising Around M’sia’s Ports (Dec 2014)

By Jorain Ng

In early December 2014, I went on a cruise holiday.

Since it was my first experience on a cruise and, to the best of my knowledge, there are no reviews on the physical accessibility of the ship, I’m taking this opportunity to share my thoughts.

Embarking & Disembarking the Ship

Boarding and leaving the ship was smooth and easy. The pathway connecting the ship to the port is wide enough for wheelchair users.

But there are no tactile surface ground indicators to guide people with visual impairments.

Physical Accessibility around the Ship

Pathway leading to cabin rooms

Corridor along cabin rooms

There are four lifts that stop at every deck. The lifts operate on touch-sensitive buttons.

But the lift buttons do not have braille indicating the floor levels.

Getting around the ship is a cumbersome process. Getting to the front and back end of the ship requires one to cut across some facilities like the restaurants, bars, lounges and casinos.

Thankfully, the main pathways connecting these facilities are wide and generally barrier-free, with gentle slopes at certain facilities.

The corridors along cabin rooms are tight and are usually cluttered with obstructions like cleaning carts.

Physical accessibility for people with visual impairment is dismal. There are no braille plates indicating the facilities available nor are there any tactile surface ground indicators to help people with visual impairments navigate around the ship.

Physical Accessibility of Ship Facilities

Sadly, I did not manage to visit all the facilities so I cannot say with certainty that all of them are wheelchair friendly.

The ones I did visit – the restaurants, lounges, duty-free shop, etc. – have main pathways that are generally barrier-free. I say “generally” because at some of these places, there are shallow steps leading to deeper portions of the ship.

The main pathways in these facilities are also wide enough for a wheelchair user to travel, but oftentimes there are physical obstacles like food trays stacked on top of tables.

Cabin Rooms

image3 image4

I stayed at a standard cabin room. The room is rather small and squeezy.

The toilet is even smaller, and is not wheelchair friendly either.

Upon research, I found that only four cabins are wheelchair accessible.

Emergency Situations

Crew teaching us how to wear a life jacket.

A crew teaching us how to wear a life jacket.

Before we sailed off, safety and evacuation demonstrations were performed to inform passengers how to react in an event of an emergency like a fire outbreak. A staff described the procedures via the loudspeaker, but there were no sign language interpreters.

The crew also did not explain how wheelchair users can escape from the ship in the event of a fire when all lifts stop operation.

Shore Excursions 

One of the activities available on this cruise was shore excursions.

The ship stopped at two ports – Penang Island and Port Klang – for one day each for passengers to disembark, have fun at the place for a few hours, and then return to the ship. So all excursions were jam packed with all kinds of activities at different costs. Passengers who are interested can choose their preferred excursion from a list, go free-and-easy or remain at the ship.

The crew made sure to indicate the wheelchair accessibility of all tour packages.

Overall verdict

Taken together, the ship is fairly inaccessible for wheelchair users and people with visual disability traveling independently. This is not surprising because the cruise ship I traveled on was Superstar Gemini – one of the older ships in the Star Cruises line.

Wheelchair users and people with sensory disabilities might be better off sailing with the Royal Caribbean. I have never sailed with this ship, but a page on their web interface indicates that they cater to passengers with different kinds of disability such as those with hearing disability, mobility disability, service animals, and visual disability.

Here is the link to the page: http://www.royalcaribbean.com/allaboutcruising/accessibleseas/home.do

For persons with disabilities interested in taking a cruise holiday, and wish to ascertain the accessibility of the ship before booking, here are a few questions to ask your travel agents and the cruise line:

1) Does the ship provide special accommodations for passengers with disabilities? (e.g. wheelchair-accessible rooms with roll-in showers, braille elevator buttons, sign language interpreting services etc.)

2) Does the ship allow service animals on board?

3) Are the routes in the ship’s facilities barrier-free? (e.g. Are there steps along the pathways?)

4) Are crew members properly trained on serving passengers with disabilities?

5) Are there evacuation procedures that take into account passengers with mobility and sensory disabilities?

Have you ever taken a cruise? Which cruise line was it? And was it accessible for people with disabilities? Let me know in the comments below!

Going Whoa @ WOHA Architects

By Alvan Yap and Marissa Medjeral-Mills

Not-so-usual lift buttons.

Not-so-usual lift buttons.

This is a mechanical sleight of hand, or is it a visual illusion? There is a flight of stairs, and then there isn’t – the steps vanish, flattening to a smooth, level surface. You see it happen, you understand, in an intuitive way, how it works, and still it seems magical.

DPA got to know about a certain firm’s custom-designed office for one of its staff who has a disability. We reached out to them for a chat and to take a look. This was how, one sunny morning, WOHA Architects came to play gracious hosts to us at its premises.

We were showed around the office, which is located in a converted shophouse, by WOHA staff Richard Kuppusamy and Phoebe Tan.

Richard, a wheelchair user, is an architect, while Phoebe is the Information Resource Manager.

It was especially interesting, not to mention illuminating, to see how WOHA had tackled the shophouse’s unique spatial and design challenges to make it wheelchair accessible.

All About Richard

But before venturing there, let’s get to know Richard a bit more.


Richard had worked in the United Kingdom for 16 years before moving back to Singapore to be closer to his family. When he started job hunting upon his return, he found obstacles – literal, concrete ones – in his way. Not only did Richard have to seek an architect firm he would like to work for, it also has to have a door he could actually enter in his wheelchair.

WOHA Architects and Richard, fortunately, found each other and they turned out to be the perfect match. The WOHA management was willing to modify the office to make it accessible. WOHA, aptly enough, served as designer and consultant for the renovations, which were done in collaboration with Richard. The end result is an excellent example of “reasonable accommodation” in the workplace.

Untangling the acronym: About the CRPD

As defined by the The United Nations Convention on the Rights of Persons with Disabilities, ‘reasonable accommodation’ refers to “the necessary and appropriate modification and adjustments not imposing a disproportionate or undue burden, where needed in a particular case, to ensure to persons with disabilities the enjoyment or exercise on an equal basis with others of all human rights and fundamental freedoms.”

The Importance of Being Reasonable..

Let’s see how the concept of “reasonable accommodation” works in practice for Richard. To him, it does not mean that every part of the office has to be made accessible to him. He feels it is enough that most of the office is accessible, especially the areas he needs to access frequently in the course of his work. He also says it “means that there are no barriers which prevent disabled persons from carrying out their work efficiently and also affording them the ability to excel”.

Reasonable accommodation, in other words, is not as overwhelming or as difficult to carry out as we might think. It is about acceptable compromises and balancing the needs of all parties, not about insisting that the needs of the person with disabilities – or any one group – take priority over others’.

An example: At one level of the office, there is a ramp which is a little steeper than technically ideal, but Richard does not mind as he can still use it comfortably. Making it less steep would get in the way of another colleague’s desk and also make it more likely for others to trip over it accidentally.

Too steep? Just nice? Takes up too much space? Tripping hazard? Juggling everyone's needs is an art.

Too steep? Just nice? Takes up too much space? Tripping hazard?
Juggling everyone’s needs is an art.

… And of Clarification

Richard says that if his fellow colleagues have questions about disability or about how to integrate the employee with disability, these questions should be addressed to the HR department. The HR side should have a policy to answer such queries and address any issues arising from having a staff with disability. It would also be good to have awareness/sensitivity training for the employees before hiring the person with disability.

Being Inclusive – What Does it Mean?
Richard feels employers in Singapore need to make more effort in being inclusive. Small measures can go a long way towards inclusiveness not only in their offices, but in their employment practices.

For example, if the office is not accessible for a candidate who uses a wheelchair, they should consider holding the interview at another venue which is accessible. If they then decide to hire that person, they can then go about making the office accessible.

He notes that a culture of inclusiveness in the workplace helps companies attract and keep employees with disabilities “who are educated and skilled, otherwise they will go overseas if there are no employment opportunities in Singapore.”

The Grand Tour

Now, let’s take a tour of the renovated, accessible shophouse!

Seamlessly does it!

Seamlessly does it!

Main entrance: The main door is big enough for a wheelchair user to go through easily. There is also a slight slope from the pavement outside leading to the door. WOHA had levelled off the walkway in the front of its shophouse premises to ensure easy passage through to the office entrance or past it to the adjacent buildings.

Richard notes that in many cases, the walkways outside shophouse buildings are not level, and also tended to be blocked by various structures such as signposts, bollards and fire hydrants. This makes it difficult or impossible for a wheelchair user to navigate freely.

Within and around WOHA’s shophouse office, the floors and rooms are made as accessible as possible.

Level floor.

Level floor.

Gentle slope.

Gentle slope.

Grilled surface covered up for wheelchair use.

Grilled surface covered up for wheelchair use.

Now You See It…
Two sets of flex up stairs are installed at WOHA’s office – one at the back entrance and another leading to the meeting room.

One floor, two levels, and two ways to access it.

One floor, two levels, and two ways to access it.

Back entrance: As the street level is lower than the entrance to the shophouse, stair access to the building is needed, and so is a lift for the wheelchair. The solution is to have something does both – flex up stairs.

Meeting room: As the shophouse is a listed (ie. protected) property according to the National Heritage Board (NHB), certain structural and aesthetic designs of the original building must be retained. NHB guidelines include the provision that the floors have to be maintained at their original levels up to 8 metres inside the building. This is why there are multiple levels on one floor, which means a set of flex up stairs had to be customised for access to the meeting room.

Let’s have a look at the flex up stairs in action.

The flex up stairs is activated by a button, which converts the stairs to a lift, and which reverts to a set of stairs after a minute. As a safety feature, it is fitted with sensors which detect whether anyone is on the platform. When activated, an alarm sounds to alert people to keep clear. This Building and Construction Authority-approved device, which costs about $40,000 to $50,000, was eligible for an ATF subsidy. (See box story below for more about the ATF.)

Accessibility solutions, Richard adds, should be integrated in a seamless way and not look like an afterthought. This is especially pertinent for a design firm. The flex up stairs and design of WOHA’s office is a good example of how this can be done – in fact, the meeting room is available for architecture groups to study as a model of accessible design.

Tapping On Technology
The Assistive Technology Fund (ATF), administrated by SG Enable, “provides individuals with a subsidy of up to 90% of the cost of assistive technology devices or $20,000 over the individual’s lifetime, whichever is lower. The Fund can be used to acquire, replace, upgrade or repair assistive technology devices for educational use or use in the workplace.”


Bathroom: The bathroom/toilet door is of a foldable design which takes up less space than a swing door. The door can be opened both inwards and outwards, yet it works like a regular swing door. This type of door is usually used in corridors and is especially suited to the limited space of a converted shophouse.



Toilet: Richard feels that the design of toilets should conform to British accessibility standards which promote the independent – rather than assisted – use of the facility. This is what WOHA has done for its accessible toilet in its premises.

The current BCA code specifies a sink to be located on the wall next to the toilet, but this poses a problem – it blocks side transfers. (Side transfers from a wheelchair to the toilet is best for most levels of mobility.) The layout in the BCA code, Richard feels, is more conducive to assistants of person with disabilities, rather than for more independent users who do not need help.

In WOHA’s accessible facility, the wheelchair can be parked beside the toilet bowl itself (the spot where the sink is supposed to be in the BCA code), and the sink is located away and opposite the toilet bowl instead.


Sink: The sink should be situated so that the wheelchair user can wash his hands before touching the wheelchair again, which makes for better hygiene.

The sink has an infrared sensor tap and soap dispenser. The sensor is in the tap end which is more reliably activated  compared to other taps with sensors embedded lower down. Other universal design features include: the dip in the front of the sink for the person in a wheelchair to reach the tap more easily; and the ample knee space clearance under the sink.

In Case Of Emergency

Specialised device.. find out what it is!

Specialised device.. find out what it is!

An evacuation plan that specifies procedures to bring wheelchair users or those with limited mobility out of the building safely is necessary in cases of fire or other emergencies. WOHA had gotten in touch with the Singapore Civil Defence Force (SCDF) about the evacuation guidelines and procedures for shophouses.

Although the lift is cleared to be operated in case of a fire, firemen would need exclusive use of it. So another method to get Richard down the stairs and out of the building during emergencies is needed – via a evacuation chair.

Richard had undertaken some research on the efficacy and suitability of evacuation chairs in the market, as part of a previous research project as an access consultant.

He found that widely used evacuation chairs do not adhere to any safety standards, and may be uncomfortable or even hazardous to the user. That is, although these non-certified chairs may help one survive a fire, the user may also end up with other injuries and further disabilities.

Another problem is that most such chairs are not designed to be used on a level floor. But as wheelchair users would have to abandon their wheelchairs in the building they are evacuating and use evacuation chairs instead, such devices need to be able to serve as a temporary wheelchair once they have exited the building and before a replacement can be found.

Although evacuation chairs can be operated easily by people of average strength and build, the operators need to be trained to use them because of the limited space it would be used in and safety concerns.

Using An Evacuation Chair

Evacuating a wheelchair user

Evacuating a wheelchair user

To use an evacuation chair, the person is strapped into it. On a level floor, the user will be in a sitting position. When descending the stairs, the user is then in an upright position, but not leaning forward as it would be disconcerting to him.

The chair, which WOHA specially imported from Canada, is designed to descend the steps using gravity and the body weight of the person in the chair. It will also automatically stop mid-step if the person pushing it lets go of the lever – a useful safety feature in high-rise buildings where the staircases may be jammed during an evacuation and the human traffic slow moving.

Another interesting fact: Evacuation chairs for basement offices are available too. These are motorised, enabling the ascent of the chairs.

DPA extends our warmest thanks to Richard and Phoebe for their time, company and sharing!

(Photos and video clip by Alvan Yap.)

Wider corridors not ‘waste of space’

Straits Times Forum, 27 March 2014 (print edition)

THE Disabled People’s Association strongly supports the Building and Construction Authority’s new accessibility code (“Do wider corridors make sense for private projects?”; last Saturday).

Some developers have opined that wider corridors would benefit HDB dwellers and retirement-style residences more, but could be “a waste of space” in private condominiums, where heavy wheelchair traffic is “unlikely”.

Such reasoning does not stand up to scrutiny.

Generally, there is no heavy wheelchair traffic in HDB estates, hotels, malls and other public places. Yet, we rightly have mandatory guidelines on having ramps, accessible toilets and parking spaces, and wide corridors at these buildings and venues.

Such a move explicitly recognises the right of people with physical disabilities and wheelchair users to full and equal access to these places, in line with Singapore’s ratification of the Convention on the Rights of Persons with Disabilities.

The fact that they are a minority group does not in any way mean they are entitled to less.

Wheelchair users, who are not only or always older people, are potential buyers of private condominium units as well. To argue that wider corridors are unnecessary discriminates against them as well as visitors who are wheelchair users.

Lastly, let us also think of other groups and situations where wider corridors would be a practical boon, such as older people with walking frames who may need caregivers alongside them, families which use strollers that accommodate two infants, and during emergencies such as fires and medical evacuations.

Nicholas Aw
Disabled People’s Association